Our next Keyot Core Value in the “Best of Keyot” Awards series is GIVE TIME & WISDOM. The three people being recognized exemplify this Core Value through their selflessness and willingness to always lend a hand (or an ear). For GIVE TIME & WISDOM, we would like to recognize Renee Neppl (Program Manager for Crew212™), Molly Woodruff (Delivery Manager) and Diane Brass (Controller). Congratulations, Renee, Molly, and Diane and thank you for giving your time and wisdom!
First up is Renee, Program Manager for Crew212:
You’re the Program Manager for our Crew212 Program. What does that role entail?
Renee: The Program Manager is instrumental in creating awareness about the Crew212 program with potential candidates and universities across our target areas; identifying and selecting the top talent and ultimately launching the consultants into our program. I describe Crew212 as a “wrap around support system” which provides over 200 hours of training and development throughout a year and on-going mentoring.
How many schools do you have relationships with and how do you keep those relationships alive?
We partner with over 200 schools across the United States and continue these relationships by scheduling time to meet face-to-face on campus or over the phone to learn about industry trends, potential partnerships with students and faculty and discuss how the Crew212 program offers a wrap around support system to students.
In addition to assisting our back office with any myriad number of things, you give your time and wisdom as a mentor to more than 100 young professionals in the Crew212 program. This includes walking them through the recruiting and offer stages, start dates, insurance questions, bootcamp questions, lodging and travel questions, first placement questions, and even on the job mentoring. What’s your favorite part of the job and what wisdom can you give to other young professionals just starting their careers?
Over the past 5 years as a Crew212 Program Manager, we have hired over 200 individuals in the Crew212 program. The best part of my job is being a part of launching young professionals in their career, watching their personal and professional life flourish and providing mentoring along the way. I truly have one of the most rewarding jobs and look forward to the continued growth of the Crew212 program. My best advice is applying the one extra degree in everything you do. Remember… the small things can make a significant impact.
Thank you for your insight, Renee! The Crew212 Program wouldn’t be the same without you.
Next up is Molly Woodruff, Delivery Manager:
What’s your favorite part of your job?
Molly: My favorite part of my job is that I get to be involved in a multitude of different things and work with some amazing individuals. From a Delivery Manager perspective, I love that I get to constantly help people grow their careers and find opportunities that best fit their skill set and career goals. I like that it not only gives me the opportunity to work with our consultants but also our clients! I especially enjoy working with the Crew212 Members as they grow and develop over the course of their first year with us, it is beyond rewarding to see!
Why do you think our clients enjoy having a Delivery Manager?
I think our clients enjoy having Delivery Managers because it gives them someone who is striving to ensure that the consultants are performing and meeting the needs of the client. Delivery Managers not only establish the relationship with the clients but with the consultants as well which gives the clients the opportunity to also see things from another perspective. They are really the people that the clients can utilize to tackle challenging conversations but also celebrate with when things are going well!
As a Delivery Manager, you often provide guidance to our consultants. What’s the best advice you’ve ever received and what’s some advice you routinely give?
The best advice that I have ever received is “Perception is Reality!” This is something that I routinely give out as advice because not only can people use it in their professional life but also their personal life. Just because you feel like you said something one way does not always mean that others perceive it that way or heard it the way you meant it. In life it is very important to over communicate and ensure that what others are perceiving is what you are meaning. Perception is reality!
You wear a lot of different hats at Keyot and giving your time & wisdom seems to be second nature. You’re a Delivery Manager, Salesforce guru, and even manage all the Stay the Course training for our Crew212 folks. On top of all of this, you’re a mother of three. How do you do it?!
As odd as it sounds, the busier I am, the better I am at what I do! I love being involved in multiple things because it helps me learn the business from all sides. But the chaos does not come without some killer organizational skills. I live by my calendar to help me be successful in managing not only work but all of the kids and their activities in my personal life. I would be completely lost without my calendar and my infallible love for lists!
Thank you for chatting with us Molly, you’re a great Delivery Manager!
Finally we will be chatting with Diane Brass, Controller for Keyot:
What does being Controller at Keyot entail?
Diane: As the Controller, I oversee all financial aspects of Keyot and work hard to be a good steward of the Company’s financial operations. I prepare a lot of financial reports, analytics, budgets and projections. I help with a lot of things at Keyot ranging from contract review and negotiations to administering software implementation and efficiencies. There are a lot of things that happen behind the scenes for the Company to run smoothly and I help to make that happen as seamless as possible! It’s tough to summarize all that my job entails in a brief paragraph.
What’s your favorite part of your job?
The variety of work each day and working with awesome people! I enjoy the mix of financial work, software challenges, tax code updates and spontaneous “special” projects.
You perform a variety of roles at Keyot, including manage the financial health of the organization, provide Salesforce support to our back office employees, and teach an annual financial management class for our consultants. How do you stay organized enough to give back so much of your time and wisdom? Are there other ways outside of work that you like to give your time, wisdom, & resources?
I start each day with a list of tasks that need to get done and work from there. If I need to adjust my schedule to help with something that suddenly comes up, I rearrange my priorities for the day and work to still get everything done. I work long days each day I’m here but am sometimes amazed at all that gets accomplished in a day! I really enjoy helping people and sharing what I have learned from my life experiences.
I have a big family which includes 27 nieces and nephews that keep me busy outside of work. We gather frequently and help each other through a lot of life’s challenges. They are all involved with various charities and I help as much as I can – financially and volunteering. My mom was a strong advocate of helping people less fortunate than herself and I have tried to carry on her work after she passed away 6 years ago.
We appreciate all that you do for Keyot, Diane. Thank you for giving your time & wisdom!